Managing a logistics model can be a tedious task especially when you enter cross-border/overseas trade. Finding a logistics partner within appropriate standards is essential for you to streamline your supply chain model and optimize your inventory model. In this post, we compiled a list of the most reliable Philippine logistics partners that online sellers can refer to when deciding on logistics company.
Factors To Consider When Choosing A Logistics Company
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Large Coverage Of Service Area
Always think of your logistics partners in terms of coverage area. For potential customers who live in the provinces, some products they want to purchase are not available in the nearby malls and stores. With that, their second alternative is the top shop on Shopee. To maintain a competitive stance against other sellers, it is crucial that your logistics partner is able to provide service to a wider coverage area that is not limited to big towns and cities.
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Wide Networks Of Warehouses And Shipping Mode
If you are a crossborder or a Service By Shopee (SBS) seller, partnering with a logistics company that has a wide network of warehouses will enable you to ship and deliver products faster to areas that are not in Metro Manila.
If you have a customer from Bulacan, your logistics partner will be able to assign pick-up teams near this area to collect the item from the Bulacan warehouse and then successfully deliver the item to the customer at a faster pace.
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Reputable 3PL Service
Less profound 3PL services will typically offer affordable rates but they are also prone to mismanagement in terms of providing a sound supply chain activity.
A reputable 3PL that has already established a substantial business will be able to carry on the core competencies of your logistics model while you focus solely on the main operations of your business.
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Latest Management System
Having a logistics partner with the latest management system means that you and your customer will be able to get real-time data in terms of product shipping and delivery. This will also help you monitor if there are inefficiencies with product delivery or if there are issues with customer returns.
Avoid Power Pack Logistics With Mediocre Customer Service
Small logistics companies will sometimes throw in an all-in solution as a way to market their service. An example would be bulk shipping + free warehouse volume. While this may appear to be cost-effective, sometimes the consequence of a reduced price is a “not so good” customer service.
In this case, we strongly advise that you choose good customer service over power pack solutions. This is because issues in delivery are rampant in online selling. Therefore, you can easily lose a loyal customer if you have a logistics partner that is not responsive to concerns or is unable to make a resolution to problems introduced.
Compilation Of The Best Logistics Companies In The Philippines
For you to accurately assess the best logistics company for the needs of your business, we made a compilation of the most credible logistics companies in the Philippines used by most eCommerce businesses.
Metrics For Determining The Viability Of The Logistics Service
In this compilation, we will use the following criteria in evaluating the pros and cons of each logistics company as well as identify the competitive advantage of each one.
Tracking
Will customers be able to monitor the deliveries of their purchased products?
Domestic/International Deliveries
You need to identify if the logistics company caters to deliveries both domestic or international or if they accommodate both
Business-to-Customer delivery (B2C) Delivery
The ability of the logistics company to cater to deliveries of a central marketplace such as Shopee or Lazada
Customer-to-Customer (C2C) Delivery
Will the logistics company accept deliveries from C2C operations?
Delivery to South East Asian (SEA) Countries
If the logistics company caters to international deliveries, will they be able to serve SEA countries?
Delivery Outside of SEA
Will they also deliver to countries outside of SEA?
Freight Services
This pertains to the ability of the logistics company to provide air/ship freight services
Warehousing
Does the logistics company offer storage for your deliveries?
Application on iOS
An app of the logistics company accessible to your customers who use an iOS device
Application on Google Store
An app of the logistics company accessible to your customers who use an iOS device
1. LBC Express
LBC Express is one of the market leaders in logistics and cargo services in the Philippines. This company operates in 30 countries. It has over 6,400 agents, locations, and partners.
LBC Express was founded in 1945 as air cargo and brokerage agent. It is considered as one of the pioneering logistics companies to cater to cargo shipping and 24-hour door-to-door delivery in the Philippines.
Tracking: Yes
Domestic/International Deliveries: Yes
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: Yes
Warehousing: Yes
Application on iOS: Yes
Application on Google Store: Yes
2. JRS Express
JRS Express started operating in 1960. It has around 400 branches worldwide. Having been an established express delivery and value-added logistics for 6 decades, it has a credible reputation for delivering C2C and B2C orders fast and easy.
Tracking: Yes. However, it is not real-time.
Domestic/International Deliveries: Yes
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: No
Warehousing: No
Application on iOS: No
Application on Google Store: No
3. Grab Express
Grab Express offers a multitude of delivered on-demand services including parcel/package deliveries. This means that your parcel will be picked up and sent to the recipient immediately after you scheduled your delivery. All parcels will have insurance of PHP 10,000 maximum.
Tracking: Yes. Tracking is real-time. You will be able to pinpoint the exact location of the delivery
Domestic/International Deliveries: Only domestic
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: No
Delivery Outside of SEA: No
Freight Services: No
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
Grab Express has branches in SEA including Cambodia, Singapore, Malaysia, Philippines, Indonesia, Thailand, Myanmar, Vietnam, and the East Asian part of Japan. However, each branch only caters to delivery within its domestic location at this time.
4. Ninja Van
Ninja Van is an express delivery company that is tech-enabled. It offers hassle-free deliveries across SEA. Its first operation began in 2014 in Singapore. Before long, it became Singapore’s largest and fastest-growing last-mile delivery service. In time, their service gradually spread to the Philippines, Malaysia, Indonesia, Vietnam, and Thailand.
Tracking: Yes.
Domestic/International Deliveries: Yes
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: No
Freight Services: Air freight only
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
Ninja Van has designated pick-up points where you can drop off your item or you can request to have your package picked up from the location of your choice.
If you use Facebook, Instagram, or any other social media platform as your medium for selling, Ninja Van can offer customer pick-ups so that your customer opt to drop by a pick-up point to retrieve their ordered items.
5. Lalamove
Lalamove is an on-demand & same-day delivery service similar to Grab Express. It connects users to drivers through the Lalamove app or web app. It operates in multiple cities around Latin America and across Asia.
Currently, Lalamove services are available in the following countries:
- Singapore
- Hong Kong
- Taipei
- Manila
- Bangkok
- Kuala Lumpur
- Cebu
- Ho Chi Minh City
- Pattaya
- Hanoi
- Delhi
- Jakarta
- Chennai
- Pune
- Hyderabad
- Mumbai
- Ahmedabad
- São Paulo
- Mexico City
- Bengaluru
- Rio de Janeiro
It was initially called Easyvan when Shing Chow founded it in December 2013. It reached new markets in 2014 when it started offering its services to Singapore. In that same year, Chow changed the name to Lalamove. In 2015, it added Bangkok and Taipei to its list of serviceable markets. Lalamove started to commence operations in Latin America in 2019 which marked the company’s expansion outside of Asia.
Tracking: Yes.
Domestic/International Deliveries: Only delivers to supported cities and provinces
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: No
Delivery Outside of SEA: No
Freight Services: No
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
Even though Lalamove has branches in SEA countries as well as Latin America, there is currently no option to send a parcel from Manila to these countries. The drivers can only deliver locally to supported cities and towns.
6. LEL Express
LEL Express is the logistics arm of the Lazada group. Its main function is to serve as the internal B2C last-mile capability of Lazada such as pick-ups and sorting of deliveries. It is structured around Lazada’s 4 business operating units namely:
- Express Last-Mile Delivery
- Transport management of 3PL ecosystems
- Fulfillment
- Cross-border
Tracking: Yes
Domestic/International Deliveries: Yes
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: No
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: No
Freight Services: They are partnered with freight forwarders
Warehousing: Yes
Application on iOS: Yes
Application on Google Store: Yes
7. J&T Express
J&T has a technology infrastructure that they seek to utilize in order to provide high-quality courier services to those in the eCommerce venture. They offer a promise of a quick and secured delivery paired with good customer service.
Tony Chen and Jet Lee founded J&T back in 2015 hence the name. It commenced its first operations in Indonesia and then it expanded to Malaysia, Vietnam, the Philippines, Thailand, Singapore, Cambodia, and China.
In the Philippines, J&T has over 10,000 employees, 300 trucks and delivery vehicles, and 400 branches/warehouses.
Tracking: Yes
Domestic/International Deliveries: Yes
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: No
Delivery Outside of SEA: No
Freight Services: No
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
8. 2GO Integrated
2GO Integrated is a logistics service that specializes in delivering express documents, parcels, and cargo. It has both a nationwide and international reach to over 220 countries. 2GO Integrated is one of the most trusted logistics companies in the Philippines.
Tracking: Yes
Domestic/International Deliveries: Yes
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: Yes
Warehousing: Yes
Application on iOS: No
Application on Google Store: No
9. XDE
XDE has been in service for 30 years as one of the Philippines most credible logistics solutions. It initially started as a freight forwarding business and has later on advanced as a full-fledged logistics company. Its services include contract logistics, special projects, air freight, and sea freight.
Tracking: Yes
Domestic/International Deliveries: Domestic only
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: No
Delivery Outside of SEA: No
Freight Services: Yes
Warehousing: No
Application on iOS: No
Application on Google Store: Yes
10. Shopee Xpress
Shopee Xpress is the integrated logistics provider of Shopee. It has a reputation for providing the fastest delivery for areas in Metro Manila and nearby provinces. Since it is owned by Shopee, it lets customers see the real-time delivery status of their parcels right from the Shopee app.
Tracking: Yes
Domestic/International Deliveries: Yes
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: No
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: No
Freight Services: Connected with freight services
Warehousing: No
Application on iOS: No
Application on Google Store: No
11. Gogo Express
Gogo Express used to be a logistics service under the name of QuadX but has been eventually named as a byproduct of QuadX after the latter established itself as a cross border delivery service.
The company describes itself as delivery and online payment platform servicing nationwide. It is specifically designed to make the internet a safer place for buying and selling.
Tracking: Yes
Domestic/International Deliveries: Domestic only
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: No
Delivery Outside of SEA: No
Freight Services: No
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
12. Entrego
Entrego is a logistics solutions provider driven by technology. It focuses its services on freight forwarding, parcel management, warehousing, and fulfillment.
Tracking: Yes
Domestic/International Deliveries: Domestic (with plans to include international delivery in the future)
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: No
Delivery Outside of SEA: No
Freight Services: Yes
Warehousing: Yes
Application on iOS: No
Application on Google Store: No
Our list of logistics companies in the Philippines should help you to identify which service is best fitted for your business.
All the information indicated in this post was obtained from the respective websites of the said logistics companies paired with hands-on research.
If you’ve had personal experience with these logistics solutions, we’d love to hear about them in the comment section.
