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Your logistics partners transport products and deliver them to the right location at the right time. Due to the importance of timely delivery to customers, choosing the right logistics provider for an online store is critical. We compiled 19 of the best Indonesia logistics providers for brands and sellers below.
Table of Contents
Deciding Factors In Choosing A Logistics Provider
Your logistics provider can have a massive impact on customer satisfaction. You can have a good product but if you don’t meet people’s expectations, you could lose customers in the long-haul or your brand could suffer from negative reviews.
Given Its importance, we’ve summed up 5 of the most critical deciding factors in choosing Indonesian logistics providers.
1. Fast Delivery
Fast delivery is one of the determining factors of conversion rates. Even if someone has paid credit to your product already and is awaiting receipt of his item, if the delivery takes too long to be completed, customers have the tendency to cancel the order. Hence, you lose a customer. At the same time, you also lose out on money from the packing materials that you used on the product that you now have to dispose of.
In the long run, partnering with Indonesia logistics providers that have a consistent history of late deliveries will impact your business’ revenue stream.
2. Responsive CS
Sometimes delays in delivery happen even to the best Indonesia logistics providers. If that’s the case, it’s important for your partnered courier service to have a responsive customer service that your customers can interact with.
Even with slight delays, having a responsive CS on the logistics’ end will greatly improve customer satisfaction. As we’ll discuss in the next item, real-time delivery data helps with delivery updates but human interaction also has its benefits since a CS personnel can provide details about the delivery that an AI tracker cannot detect.
3. Provides Real-Time Data On Delivery
For regular deliveries, most people prefer to look at data that’s readily available to update them on the status of their deliverable. Having this tech in hand gives customers the instant satisfaction of knowing the current location of their product.
Real-time data is also a huge help during peak shopping holidays where there are usually higher inquiries compared to what CS can handle. In that case, customers can still get updates from the delivery tracker without needing the help of CS.
4. Caters Delivery To Provinces
Partnering with a logistics provider that can deliver to distant provinces means you will have more reach in terms of customers.
5. Delivers Internationally (Optional)
Having a logistics service that delivers products on an international level will help online sellers and brands scale their online businesses on a global sense.
Perks Of Choosing The Right Logistics Service For Your Online Store
If you are successful in choosing the right logistics partner, you will enjoy the following benefits:
Happy customers
If your logistics partner has responsive CS, real-time data, fast delivery, and can accommodate distant provinces, you will have customers who will be happy to come back again to your store for a new purchase.
Fewer Cancellation Rates
Online sellers and brands that get products immediately delivered to customers gain better customer retention and positive reviews. The impact on your business is, of course, an improved conversion rate and fewer cancellation rates.
Good Customer Reviews
Aside from increased conversion rates, these positive reviews have the ability to increase customer confidence, improve branding, and enhance product visibility.
Criteria For Logistics Provider Itemization
Tracking: can customers track the status of the delivery?
Domestic/International Deliveries: Does the logistics provider deliver domestically or internationally?
Business-to-Customer delivery (B2C) Delivery: Can it provide delivery services to B2C platforms such as Lazada and Shopee?
Customer-to-Customer (C2C) Delivery: Can it provide delivery services to C2C platforms like Etsy and eBay?
Delivery to South East Asian (SEA) Countries: Does it accommodate countries within SEA?
Delivery Outside of SEA: Can it be delivered to countries outside of SEA?
Freight Services: Does it offer freight services?
Warehousing: Does logistics offer warehousing services?
Application on iOS: Is there an iOS app customers can use?
Application on Google Store: Is there a Google store app that customers can use?
Indonesia Logistics Providers For eCommerce Brands & Sellers
Below are 20 of the most credible and reliable Indonesia logistics providers for eCommerce brands and sellers.
1. JNE Express
JNE Express is one of Indonesia’s most trusted logistics services. It has over 1,500 exclusive service points where it achieves its goal to serve time-sensitive documents and packages domestically and internationally.
Tracking: Yes
Domestic/International Deliveries: Domestic and international
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: Sea, air, and land freight
Warehousing: Yes
Application on iOS: No
Application on Google Store: Yes
2. Sicepat Ekspres
Sicepat Ekspres is an Indonesia logistics provider whose operations began way back in 2004. It specializes in express domestic deliveries promising to complete deliveries within 15 to 24 hours. It is known for its particularity in using technology to innovate and enhance their logistics services. Even though they don’t have branches outside of Indonesia, Sicepat Ekspres delivers domestically and internationally.
Tracking: Yes
Domestic/International Deliveries: Domestic and international
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: land and air freight
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
3. Ninja Xpress
Ninja Xpress Indonesia is better known as Ninja Van Express in other countries. It is one of the most popular eCommerce express delivery services in Southeast Asia. It provides convenience to brands and sellers because you will be able to set up your deliveries from a single dashboard using the Ninjavan app. Customers also delight over the flexibility provided by various pick-up locations. This means that they have an option to pick up their deliveries in designated areas instead of waiting for it to be delivered.
Tracking: Yes
Domestic/International Deliveries: Domestic and international
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: No
Freight Services: No
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
4. Lion Parcel
Lion Parcel was established in February 2013. It is part of the Lion Group Network and is associated with a field of courier services serving domestic and international shipments. It currently has 7000 partners all around Indonesia that helps them deliver packages in the quickest time possible.
Tracking: Yes
Domestic/International Deliveries: Domestic and international
Business-to-Customer delivery (B2C) Delivery: No
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: air, land, and sea freight
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
5. Wahana Express
Wahana Express contributes its 20 years of experience in Indonesia as one of the leading low-cost eCommerce, warehousing, and logistics services in the country. It established its first branch in 1998 and then worked its way to its current network where it has 53 branch offices, 3500+ agent partners, and 2500+ employees.
Tracking: Yes
Domestic/International Deliveries: Domestic
Business-to-Customer delivery (B2C) Delivery: No
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: No
Delivery Outside of SEA: No
Freight Services: land
Warehousing: Yes
Application on iOS: No
Application on Google Store: Yes
6. Paxel
Paxel is an Indonesian logistics company that utilizes technology to solve long-distance challenges for online sellers and eCommerce brands. It makes an excellent logistics partner for sellers who are looking to improve customer experience. Paxel is a logistics brand that focuses on solutions that are customer-driven which means that they get what they need, when they want it.
Tracking: Yes
Domestic/International Deliveries: Domestic
Business-to-Customer delivery (B2C) Delivery: No
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: No
Delivery Outside of SEA: No
Freight Services: No
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
7. J&T Express
J&T Express is one of the leading domestic express delivery service providers in Southeast Asia. Throughout Indonesia, there are about 100 gateway centers all equipped with professional gear to help their 30,000 delivery personnel to ship parcels within 2-3 days as the expected delivery time. Their team is supported by thousands of fleets to help them jump from cities, provinces, and cross islands.
Tracking: Yes
Domestic/International Deliveries: Domestic
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: No
Delivery Outside of SEA: No
Freight Services: No
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
8. DHL Express
DHL Express is one of the most wide-networked logistics solutions, not just in Southeast Asia but also on an international scale. It connects people in over 220 countries through its secured and fast-pace delivery services. DHL Express is also considered as one of the biggest logistics companies in the world with 350,000 workers on a global scale.
Tracking: Yes
Domestic/International Deliveries: Domestic and international
Business-to-Customer delivery (B2C) Delivery: No
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: sea, land, and air freight
Warehousing: Yes
Application on iOS: Yes
Application on Google Store: Yes
9. United Parcel Service (UPS)
United Parcel Service (UPS) only began as a $100 startup for a messenger service. But eventually, it was able to evolve into a multi-billion-dollar global corporation that is reflective of logistics history. Today, UPS remains to be people and innovation-driven. It connects 220 nations globally through the powering of 495,000 employees for parcel delivery.
Tracking: Yes
Domestic/International Deliveries: Domestic and international
Business-to-Customer delivery (B2C) Delivery: No
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: sea and air freight
Warehousing: Yes
Application on iOS: Yes
Application on Google Store: Yes
10. Shopee Express
Shopee Express is the exclusive delivery team of the Shopee marketplace. The Shopee platform established this partner logistics service as a way to provide a fast delivery service to Shopee customers. Since it is owned by Shopee, buyers are able to see the status of their delivery from the Shopee app itself which rids the need for a separate delivery tracker.
Tracking: Yes
Domestic/International Deliveries: Domestic and international
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: No
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: No
Freight Services: No
Warehousing: No
Application on iOS: No
Application on Google Store: No
11. POS Indonesia
POS Indonesia has a long history of excellent logistics services that dates back to 1746. Having been appointed as the national logistics platform of Indonesia, it has a wide network in terms of logistics operations. It has around 24,000 service points to reach almost all subdistricts, villages and provinces domestically.
Tracking: Yes
Domestic/International Deliveries: Domestic and international
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: air and sea freight
Warehousing: Yes
Application on iOS: No
Application on Google Store: No
12. TIKI
Tiki is one of the leading logistics companies in Singapore. From the first time it was established in Jakarta in 1970 up to now, it was able to develop its operational network covering 65 major cities in Indonesia. It has 500 representative offices, more than 6,000 employees throughout Indonesia, and 3700 outlets.
Tracking: Yes
Domestic/International Deliveries: Domestic and international
Business-to-Customer delivery (B2C) Delivery: No
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: land freight
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
13. ESL Express
ESL Express is a subsidiary company of the Lorena Group, founded in 1970. While the Lorena Group serves as an autobus transportation business aiming to deliver goods through buses, ESL Express, on the other hand, was its express delivery service company, serving as a right-hand wing. Eventually, the services of ESL Express expanded to shipping, freight forwarding, and many more.
Tracking: Yes
Domestic/International Deliveries: Domestic and international
Business-to-Customer delivery (B2C) Delivery: No
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: land, sea, and air freight
Warehousing: Yes
Application on iOS: Yes
Application on Google Store: Yes
14. Anteraja
Anterja is an Indonesia-based express delivery service that is tech-based. Their services are economical. Your items don’t need to meet a minimum weight to get picked up. It actively collaborates with numerous networks as a way to further provide quick-delivery services to their clients.
Tracking: Yes
Domestic/International Deliveries: Domestic
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: No
Delivery Outside of SEA: No
Freight Services: No
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
15. JET Express
JET Express is one of the best tech-based Indonesia logistics providers seeking to provide top-quality services through real-time data tracking, trusted shipping insurance, SMS notifications to customers, QR code tech, e-Courier systems, and many more.
Tracking: Yes
Domestic/International Deliveries: Domestic
Business-to-Customer delivery (B2C) Delivery: No
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: No
Delivery Outside of SEA: No
Freight Services: No
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
16. Go-Send
Go-Send began in 2010 as a motorcycle ride-hailing call center. Afterwards, the company decided to upgrade its services through a mobile app that was released in 2015. By then, the services offered in the app were GoRide, GoSend, and GoMart. Since then, Go-Send has evolved tremendously, turning into a super app with over 20 services available. It also is one of the best-known express delivery services in Indonesia as of this time of writing.
Tracking: Yes
Domestic/International Deliveries: Domestic
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: No
Delivery Outside of SEA: No
Freight Services: No
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
17. Grab Express
Grab Express is a well-known express transportation service, not just in Indonesia, but also the rest of Southeast Asia. Apart from express delivery, it also has other services like taxi, grocery delivery, food delivery, and many more.
Tracking: Yes
Domestic/International Deliveries: Domestic
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: No
Delivery Outside of SEA: No
Freight Services: No
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
18. Indah Logistik
Indah Logistik is one of the most credible logistics and freight forwarding companies in Indonesia. They offer fast pick and delivery services both domestically and internationally. Indah Logistik started as a humble shipping company in 2011 and eventually it became one of the leading Indonesia logistics providers expanding to about 519 branches.
Tracking: Yes
Domestic/International Deliveries: Domestic and international
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: land, air, and sea freight
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
19. Lazada Express
Lazada Express is part of Lazada’s B2C delivery for users of its marketplace platform. It is the logistics service that caters to both the domestic and international deliveries of Lazada. Its mission is to build a transparent logistics network at an affordable price.
Tracking: Yes
Domestic/International Deliveries: Domestic and international
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: No
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: No
Freight Services: No
Warehousing: No
Application on iOS: No
Application on Google Store: No
That’s it for our list of top Indonesia logistics providers for eCommerce brands and sellers. All information was obtained through research and the companies’ respective websites. If you’ve worked with these logistics companies before, we’d love to know about any personal experience you’ve had with them in the comment section.
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