While most of the operations in eCommerce is done electronically, logistics plays an important role in product delivery and providing good customer service that comes along with it. A single mistake in choosing your logistics can significantly impact how customers perceive your brand. So, in this post, we made a compilation of 13 logistics providers for eCommerce brands and sellers in Singapore along with given criteria to help you assess and select a logistics partner that will best suit your business needs.
But before we delve into that, let’s discuss the potential consequences of selecting a bad logistics company.
Consequences of selecting a bad logistics company
A bad logistics company pertains to a service that is not up to par with current standards in terms of the demands of online selling. Therefore, pairing up with these companies will have the following consequences:
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Your brand will suffer
Even though your logistics partner only acts as a middleman for the delivery of your products from your warehouse to your consumer, if there is a failure on the logistics’ end in terms of delivery pace, customer service, or item condition, it will leave a negative impression on your brand.
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Increased cancellation rates
An item is not considered sold unless it has already been received by the buyer and the payment has already been credited to your account. Therefore, if a logistics partner is not efficient or consistent in their deliverables, customers will be given a leeway to change their mind and cancel their order. This will lead to unnecessary expenses on your end because you have already spent on the packaging supplies and have already assigned work to your personnel to process the order.
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Exponential growth will be hindered
A logistics company is considered a bad pair if your long-term plan is to expand your offerings to other countries and the logistics partner that you chose only services locally. Your long-term plan should be taken into consideration when selecting a logistics partner. Take note that there are logistics solutions that are exclusive to a single country whereas there are bigger companies that operate internationally.
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You will lose customers
When selecting a logistics provider, make sure that they tick the mark for the following:
- Top-notch customer service
- Real-time tracking technology
- Well-networked and has a fast turnaround time for deliveries
Unless your customers are left satisfied in these areas, there is a good chance that you will lose your customers to competitors.
For example, a customer waited too long for his order to be delivered, looking at the delivery status, the last update was three days ago, and then after trying to contact customer service, he was unable to reach anyone and find an answer to his concern, his next move would be to cancel the order. Instead, he will purchase the item on a competitor that has better logistics services.
13 Singapore Logistics Providers For eCommerce Brands & Sellers
Selecting the right logistics partner perfect for your business needs, indeed, constitutes an impactful process.
In finding your “perfect pair”, we will use the following criteria to help you gauge these logistics companies:
Tracking
Does the company let customers track their deliveries in real-time?
Domestic/International Deliveries
Can it deliver to international locations?
Business-to-Customer delivery (B2C) Delivery
Can it cater to marketplace transactions (Lazada/Shopee)?
Customer-to-Customer (C2C) Delivery
Will it cater deliveries from a singular online seller directly to the customer?
Delivery to South East Asian (SEA) Countries
Is it capable of delivering items to other SEA countries?
Delivery Outside of SEA
What about outside of SEA?
Freight Services
Does it offer air cargo and sea freight services?
Warehousing
Is it exclusive to logistics or does it offer warehousing services as well?
Application on iOS
Is there an iOS app that Apple users can use to keep track of their deliveries?
Application on Google Store
Does it have an app flexible for Android users?
1. 20Cube
20Cube is known as one of the most digitized logistics companies in Singapore. Like many logistics solutions, it lets customers see the status of their deliveries real-time but they also provide deeper insights that will enable businesses to enhance their performance.
The specializations of 20Cube are transportation, storage, freight management, and warehousing.
Tracking: Yes
Domestic/International Deliveries: Domestic and International
Business-to-Customer delivery (B2C) Delivery: No
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes but only selected countries
Freight Services: Yes
Warehousing: Yes
Application on iOS: No
Application on Google Store: No
2. Whitebox
Whitebox is one of the leading Singapore logistics providers. Aside from logistics, they also offer freight services, eCommerce media, inventory sync software, warehousing (global hub in Singapore), and pre-shipment consolidation for Amazon sellers.
If you are an international/cross-border seller, Whitebox can help you with the following:
- Import products on your behalf
- Take care of customs clearance
- Returns processing
Tracking: No
Domestic/International Deliveries: Domestic and International
Business-to-Customer delivery (B2C) Delivery: Yes but only selected marketplace platforms
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: Yes
Warehousing: Yes
Application on iOS: No
Application on Google Store: No
3. M&P International Freights
M&P International Freights is a full-fledged international freight forwarding service for importers and exporters. It has an extensive network of partners and agencies around the globe, making it a decent logistics solution for online sellers and brands looking to ship their products to domestic or international customers.
Tracking: No
Domestic/International Deliveries: Domestic and International
Business-to-Customer delivery (B2C) Delivery: Yes but only selected marketplace platforms
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Australia and America
Freight Services: Air, sea, and trucking
Warehousing: Yes
Application on iOS: No
Application on Google Store: Yes
4. Global Alliance Logistics
Global Alliance Logistics offers logistics and international transportation services all around the globe.
It’s specializations are:
- Contract logistics
- Freight forwarding
- Warehousing
- Supply chain and customized solutions
Tracking: No
Domestic/International Deliveries: Domestic and International
Business-to-Customer delivery (B2C) Delivery: No
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: Yes
Warehousing: Yes
Application on iOS: No
Application on Google Store: No
5. Ninja Van Logistics
Ninja Van is a well-known logistics company in Southeast Asia and is most popular among Lazada/Shopee brands and online sellers. It makes for a quick delivery service and can cater to larger product shipments (i.e. refrigerator, TV, table, etc).
It also gives customers the option to have their products home-delivered or be dropped off at a pick-up location (in which case the customer can pick the item before going home from work).
Tracking: Yes
Domestic/International Deliveries: Domestic and International
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: No
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
6. Im-Holding
Im-Holding is a Singapore-based logistics company that has been around since 19999. Its specialty is international freight and logistics but it also caters to the following:
- Warehousing
- Import/export
- Inventory management
- Direct market access and marketing
- eCommerce fulfillment services
Tracking: Yes
Domestic/International Deliveries: Domestic and International
Business-to-Customer delivery (B2C) Delivery: No
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: Yes
Warehousing: Yes
Application on iOS: No
Application on Google Store: No
7. Raffles Freight And Logistics
Raffles Freight and Logistics offers international freight services paired with local expertise to over 200 cities worldwide.
Its key services are as follows:
- Project Cargo
- Sea Freight
- Air Freight
- Dropshipping
Tracking: No
Domestic/International Deliveries: Domestic and International
Business-to-Customer delivery (B2C) Delivery: No
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: Yes
Warehousing: No
Application on iOS: No
Application on Google Store: No
8. Techwa
Techwa was first founded in 1968 but in the beginning, the business only operated as a producer of plain packaging boxes. Meanwhile, due to exponential growth, it was able to add logistics and packaging services into its arsenal.
Tracking: Tracker for the seller but no tracker for the customer
Domestic/International Deliveries: Domestic and International
Business-to-Customer delivery (B2C) Delivery: No
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: No
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
9. Greenlane Supply Chain
Greenlane Supply Chain has been around since 2010 as a small freight forwarding company. Later on, it was able to evolve and expand its services to ASEAN transshipment services, warehousing, distribution, transportation, and many more.
Tracking: No
Domestic/International Deliveries: Domestic and International
Business-to-Customer delivery (B2C) Delivery: No
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: Yes
Warehousing: Yes
Application on iOS: No
Application on Google Store: No
10. J&T Express Singapore
J&T Express is one of the most well-known logistics companies in Southeast Asia. It is partnered with multiple buy&sell platforms such as Lazada and Shopee. It is the number one option if you are looking for fast delivery service. Unfortunately, it does not offer to ship to other countries.
Tracking: Yes
Domestic/International Deliveries: Domestic
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: No
Delivery Outside of SEA: No
Freight Services: No
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
11. SpeedPost Economy
Just as the name suggests, SpeedPost Economy is a fast delivery service, considered as one of the most networked in Singapore. It caters to shipping to almost every country.
SpeedPost Economy is considered to be one of the most credible logistics services in Singapore with 150 years of experience in this industry. When it first started, it was named Singapore Post. Over the years, it constantly improved its services making it as one of the market leaders in Singapore.
Tracking: Yes
Domestic/International Deliveries: Domestic and International
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: Yes
Freight Services: Yes
Warehousing: No
Application on iOS: Yes
Application on Google Store: Yes
12. UrbanFox
UrbanFox lives by its company motto “We go beyond logistics”. Apart from its logistics services, it also offers brand empowering business solutions like a multichannel commerce platform and eFulfillment solutions.
Tracking: Yes
Domestic/International Deliveries: Domestic
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: Yes
Delivery to South East Asian (SEA) Countries: No
Delivery Outside of SEA: No
Freight Services: No
Warehousing: Yes
Application on iOS: Yes
Application on Google Store: Yes
13. LEL Express
LEL Express is Lazada’s official B2C last mile delivery capability within the Lazada marketplace. It operates under 4 business units:
- Express – B2C last-mile service from pick up to actual delivery
- Transport – manages the 3PL partners of Lazada along with all transportation components
- Fulfillment – pertains to the operation of multiple warehouses including filling of orders and providing fulfillment services to merchants and international brands
- Crossborder – management of the international logistics network to provide seamless access to ASEAN merchants
Tracking: Yes
Domestic/International Deliveries: Domestic and International
Business-to-Customer delivery (B2C) Delivery: Yes
Customer-to-Customer (C2C) Delivery: No
Delivery to South East Asian (SEA) Countries: Yes
Delivery Outside of SEA: No
Freight Services: Yes
Warehousing: Yes
Application on iOS: No
Application on Google Store: No
All the information we’ve indicated were obtained from the respective websites of each logistics company paired with hands-on research.
If you’ve ever had experience working with any of these logistics companies, you’re most welcome to share it with the community through the comment section.
Related Read: Does Shopee Ship to USA
